Book Your Activity

Last Updated: July 2026

1. Booking Confirmation

• All bookings are subject to availability and confirmation.

• Full payment is required to confirm the reservation.

• A booking voucher or e-ticket will be issued upon successful confirmation.

• Guests should carefully check all booking details and notify HolidayKart promptly of any errors.

2. Ticket Validity

• Tickets are valid only for the selected date and show session stated on the confirmed booking.

• Tickets cannot be transferred to another date or person unless permitted by the attraction operator.

• Guests must present a valid booking voucher or e-ticket at the venue.

3. Arrival & Entry

• Guests are advised to arrive at the venue sufficiently before the scheduled show time to allow time for admission, security procedures, dinner, and seating.

• Late arrivals may be subject to venue restrictions and may not be permitted immediate entry once the performance has commenced.

• Entry is subject to the attraction's operating and security procedures.

4. Dinner

• Buffet dinner is included only where specifically stated in the selected package.

• The available buffet menu may include Thai and international cuisine.

• Menu items are subject to availability and may change without prior notice.

• Guests with food allergies or special dietary requirements should inform HolidayKart at the time of booking.

• Specific dietary arrangements cannot always be guaranteed.

5. Show & Performance

• Show timings, performance content, performers, special effects, and programme arrangements may change without prior notice due to operational, safety, or technical requirements.

• Certain effects may include loud music, theatrical lighting, flashing lights, smoke, or other stage effects.

• Guests must follow all instructions issued by venue staff.

6. Seating

• Seating is allocated according to the ticket category booked.

• Specific seat numbers are not guaranteed unless expressly confirmed.

• The theatre reserves the right to modify seating arrangements when required for operational or safety reasons.

7. Photography & Recording

• Photography or recording may be restricted or prohibited inside the theatre during the performance.

• Guests must comply with all venue instructions regarding cameras, mobile phones, video recording, and other equipment.

8. Festival Village & Attractions

• Access to shops, entertainment areas, attractions, or other facilities is subject to the inclusions of the selected ticket.

• Individual attractions or facilities may be temporarily unavailable due to maintenance, weather, safety, or operational requirements.

9. Guest Responsibilities

• Guests must carry a valid booking voucher or e-ticket.

• Appropriate behaviour is expected throughout the visit.

• Guests must follow instructions from venue staff and security personnel.

• Guests are responsible for their personal belongings.

10. Children & Infants

• Child and infant admission is subject to the attraction's applicable age, height, and ticketing requirements.

• Parents or guardians are responsible for supervising children and infants.

• Please refer to the separate Child & Infant Policy.

11. Personal Belongings

HolidayKart and the attraction are not responsible for loss, theft, or damage to personal belongings.

12. Liability

HolidayKart acts as a booking facilitator for Phuket FantaSea and the services included in the selected package.

HolidayKart is not responsible for delays, show changes, temporary closures, weather conditions, technical issues, government regulations, or other circumstances beyond our reasonable control.

13. Acceptance of Terms

By completing a booking, guests confirm that they have read, understood, and accepted these Terms & Conditions, together with the applicable Cancellation & Refund Policy, Child & Infant Policy, and Privacy Policy.

Last Updated: July 2026

1. Cancellation 24 Hours or More Before the Show

Cancellations made at least 24 hours before the scheduled show time are eligible for a full refund, subject to the booking conditions.

2. Cancellation Within 24 Hours

Cancellations made less than 24 hours before the scheduled show time are 100% non-refundable.

3. Same-Day Cancellation & No-Show

• Same-day cancellations are non-refundable.

• No refund will be provided for guests who fail to arrive at the venue.

• No refund will be provided for guests who arrive too late and are refused admission.

• No refund will be provided for unused tickets or services due to personal reasons, changes in travel plans, or transportation delays.

4. Date or Show-Time Changes

Requests to change the visit date or show session must be made at least 24 hours before the scheduled show time and are subject to availability and approval by the attraction operator.

Requests made within 24 hours may be treated as cancellations and will be non-refundable.

5. Show Cancellation or Attraction Closure

If the attraction cancels the show or closes due to technical issues, safety concerns, weather, government regulations, or other operational reasons, HolidayKart will assist with the rescheduling or refund option offered by the attraction operator.

6. Changes to Show Content

Changes to performers, programme content, special effects, individual acts, or show arrangements do not automatically qualify for a refund where the performance continues.

7. Dinner

Changes to individual buffet dishes or menu items due to availability or operational reasons do not automatically qualify for a refund where the dinner service remains available.

8. Partial Facility Closure

Temporary closure of individual shops, attractions, entertainment areas, or facilities does not automatically qualify for a refund where the main booked experience remains operational.

9. Refund Processing

Approved refunds will normally be processed through the original payment method. The time required for the refund to reach the guest's account may vary depending on the payment provider or bank.

10. Final Cancellation Terms

The cancellation conditions stated on the confirmed booking voucher or ticket will apply to the specific reservation. Where special promotional or attraction-specific conditions apply, those conditions will prevail.

Last Updated: July 2026

At HolidayKart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you enquire about or book the Phuket FantaSea Show with Dinner through our website.

1. Information We Collect

To process and manage your booking, we may collect:

• Full Name

• Mobile Number

• Email Address

• Nationality

• Visit Date and Show Session

• Number of Guests

• Guest age information where required for ticket eligibility

• Hotel or transfer details, where applicable

• Dinner or dietary requirements voluntarily provided by you

• Special Requests

• Payment information required to process your booking

2. How We Use Your Information

Your information may be used to:

• Confirm and manage your booking

• Issue booking vouchers or tickets

• Coordinate with the attraction operator

• Arrange transportation where included

• Confirm applicable child or adult ticket categories

• Communicate show timings and important updates

• Communicate dinner or dietary requirements where applicable

• Provide customer support

• Process payments and refunds where applicable

• Comply with applicable legal and regulatory requirements

3. Information Sharing

We may share only the information reasonably necessary to fulfil your booking with:

• Phuket FantaSea or its authorised operator

• Transportation providers, where transfers are included

• Restaurant or food service providers, where necessary

• Payment service providers

• Government authorities where required by law

HolidayKart does not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Payment Security

Payments may be processed through secure payment gateways or authorised banking channels.

HolidayKart does not intentionally store complete credit or debit card details when payments are processed through third-party payment providers.

5. Data Security

We take reasonable technical, administrative, and organisational measures to protect your personal information against unauthorised access, loss, alteration, disclosure, misuse, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyse website traffic and usage

• Improve website performance

• Enhance the browsing experience

You may disable cookies through your browser settings, although this may affect certain website functions.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to:

• Complete and manage your booking

• Provide customer support

• Maintain appropriate business records

• Comply with legal, tax, accounting, or regulatory obligations

• Resolve disputes or complaints

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where legally permitted

• Withdraw consent for marketing communications

• Ask questions about how your personal information is collected or used

Requests may be subject to applicable legal or operational requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, or service providers.

HolidayKart is not responsible for the privacy practices, security, or content of third-party websites. Guests are encouraged to review the privacy policy of any third-party website before providing personal information.

10. Changes to This Privacy Policy

HolidayKart may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact HolidayKart through the contact details provided on our website.

By submitting an enquiry or completing a booking for the Phuket FantaSea Show with Dinner, you acknowledge that you have read and understood this Privacy Policy.